The third profile is the service profile.
The Leland systems are available 7 days a week, 24 hours a day. During the past several months the reliability, availability, and serviceability (RAS) for the Leland systems has been greater than 99.7
The Leland systems are not staffed 7 by 24. The staff is available during normal working hours and are on call duties at other times.
The Leland systems provide a robust interface to the internet. Users get email, the web, and many other services. We materialize web home pages for individuals, as well as groups, including the Stanford University home page.
The Leland systems materialize over 25,000 faculty, staff, and student accounts. There are over 1,400 faculty accounts and around 15,000 student accounts. We support almost 2,000 visiting scholars while they are on sabbatical at Stanford. There are over 1,000 SITN accounts. The remaining accounts are associated with staff. Nearly everyone on campus uses our facility in one way or another. DCG materializes postmaster@stanford.edu which is the first contact point for many non-Stanford individuals with general questions and requests for information.
This is a large distributed file system with thousands of mount point throughout campus. Regardless of which machine a user is using, his home directory is there. Software distribution, group web space, public ftp storage, and disk space for Stanford classes are all materialized on this file system.
DCG provides general computer and Unix consulting for Stanford. The desk is staffed during normal working hours, but the email consulting list is answered 7 by 24 in a best-effort fashion. DCG provides training, how-to documents, templates, general problem solving, internet questions, dialin support, and a vast variety of other consulting services. Every month thousands of questions are answered. This is the only consulting desk which is staffed 7 by 24 on campus and answers questions on nearly any topic from faculty, staff, and students. The consulting desk is staffed by a small army of students with a lean management structure.
If you are a system administrator of a Unix box in a department on campus, DCG provides system administration consulting. A system administrator only needs to mount the AFS and gain access to the Leland umbrella of securely built binaries. Many departments boot off of our images and use our disk and password files to manage their systems efficiently. Several remote clusters are managed this way.
For many different Unix platforms an academic bundle is provided. A bundle is a collection of software sold as a unit by a vendor to an academic institution at a discounted rate. This software is available via the network or by CDs. Several times a year, a special Unix System Administration meeting is sponsored. DCG is the front line of support for many campus wide systems.
For a fee, DCG will even totally manage your Unix boxes. As computers get easier to use, they become harder to manage. Researchers and departments don't really want to be in the business of low level system management. They want to be doing research in their fields. DCG will manage your systems for you. DCG has 31 clients and manages over 141 machines.
See tables 
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on pages and .
We support a wide variaty of news groups for the campus. They include administration, classes, departments, and groups.
There are over 250 news groups for Stanford classes including
discussion groups on computers on campus,
medical school groups,
and news groups that support organizations on campus.
There are news groups that support various schools and departments including the CS department.
Through the news groups you can find things to buy, find jobs, and find your way around on campus. There are administration news groups.
See tables through table
on pages through .
If you call it computer hardware, chances are that DCG can put it under a maintenance contract for a fee. This Stanford-wide contract is serviced by Digital and managed by DCG. The contract includes several hundred hardware systems including Macs, PCs, and Unix boxes. Digital will come to your office during normal working hours and repair the hardware on the spot.
DCG does basic literacy training for users of the Leland systems. Not only do we train the users, but we train the consultants. DCG runs the two Stanford classes, CS196 and CS197.
See table
on page .
DCG provides a number of how-to documents. We have a large collection of Frequently Asked Questions (FAQs). The documents range from basic Unix, to email, to web pages, and to internet access.
See table on page for documents distributed by DCG.
DCG provides email for over 25,000 accounts.
DCG provides an email list server. Currently, there are nearly 1,000 email lists served; around 600 are public and around 400 are private.
See tables through table
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DCG provides web home pages for individuals and groups. DCG provides standard templates for creating your own or a group's home page. DCG materializes the Stanford University home page. DCG provides a hotlist server that can be used as a global-shared index of the world wide web. DCG implemented the kerberos version of the Mosaic browser.
Last year, DCG provided computer support for over 250 classes at Stanford. For every class DCG provided disk space, a ftp service, a news group, an email list, and a web home page. In addition, within reason, hardware and software are provided. Students in the class get extra resources to complete the class homework. Some classes, like the parallel programming class and the graphics laboratory, require significant hardware investment.
See tables and
on pages through .
DCG provides a security officer concentrating on electronic issues of break-ins, email spoofing, and network sniffers. DCG is the home of the SunSet security team.
DCG provides help and assistance to faculty, staff, and students.
See table on page .
Application software licenses are maintained and new licenses are acquired based on needs expressed by the user community. DCG also acts as a clearinghouse for information regarding software licensing and availability on campus.
DCG manages the hardware consisting of servers, disks, and tape farms, that delivers large numeric data files to faculty and students. DCG responds to user requests to mount there data files, and provide backups of the data.
DCG manages the several hundred machines that materializes many internet services such as email and the web for many individuals on campus.